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Information Technology Resources

The Office of Information Technology is here to help you with your IT needs. Please contact us if you need assistance with your Warrior OneCard, Warrior Mail account, myWLC access, wifi troubleshooting, or other technology issues. You can reach the Help Desk at 414.443.8911 or by email. Our hours are Monday-Thursday from 7 a.m. to 9 p.m. and Friday from 7 a.m. to 5 p.m.

WARRIOR MAIL INFORMATION

WARRIOR ONECARD INFORMATION

  • STUDENT RESOURCES: CAMPUS COMPUTERS

    Two computer labs are available to students in the Schwan Library. Additional curricular labs throughout campus include the music lab in the Center for Arts and Performance, math and computer science labs in Generac Hall, and a number of laptop carts for on-demand instructional computing. Although both resident and commuting students have access to these labs, many students prefer to have their own computer to accommodate their personal study habits. 

    COMPUTER SUPPORT

    Availability of software in certain disciplines often determines what kind of computer will best meet a student's needs. Most disciplines at WLC are using PCs. However, Fine Arts and Music majors tend to use Mac computers. If your primary needs are word processing, spreadsheets, and databases, either a PC or Mac will meet your needs. Wisconsin Lutheran College fully supports both environments.

    WLC Information Technology provides anti-virus software at no additional charge to students. 

    EMAIL ACCOUNTS

    Email accounts are provided for all Wisconsin Lutheran College students. Students should check their college email regularly. Failure to 
    check one's email account  does not excuse the lack of knowledge regarding information in the email. Your username is public information but your password is private and confidential. For information on WLC email or to reset your password, visit the Warrior Mail page.

     

    INTERNET ACCESS

    All students living in the residence halls have ethernet connections available in their rooms. All adjacent apartment buildings have direct network connections just like in the on-campus residence halls. Outlying apartment buildings have wireless connections or are provided other means of internet access. Students have full and complete internet access for email, web, chat, and other web-based services and software. Secure wireless access exists in the residence halls and nearly all academic buildings.

    OFFICE 365

    Office 365 is available free to students and contains Word, Excel, PowerPoint, and OneNote. The pdf walks you through installation instructions. 

  • GENERAL RESOURCES: CHANGE YOUR JENZABAR EX PASSWORD

    If you have Jenzabar EX installed on your computer, you may change your EX Password while logged onto your module.  Select Tools, then Change User Password.  Follow the prompts.

    CHANGE YOUR myWLC PASSWORD

    1. Log in with your current password.
    2. Click Personal Info next to your name at the top left of the page. 
    3. Click Password.
    4. Enter your old password and your new password in the appropriate boxes.
    5. Click Save.

    This password change affects ONLY your my.wlc.edu access. 

     


     

    When you forget your password, a new one is generated for you and sent to your email address; at that point,  the old one will no longer work. To ensure that only you can have a new password sent to your email address, you first must have set up a hint question and answer. A new password will not be generated without your answer being supplied first.

    1. Click Password Hint below the boxes where you change your password (see steps, above).
    2. Enter your own Hint Question and also answer it.
    3. Click Save.

    COMPUTER DISCOUNTS FOR STUDENTS, FACULTY, AND STAFF

    Reduced cost Microsoft, Adobe, and other software products are available to all faculty, staff, and students through an arrangement with JourneyEd. Visit the JourneyEd website and select Wisconsin Lutheran College from the drop-down list at the bottom to start the process.

    Other available discounts:

    Dell's Monthly Deals and Offers (pdf)

    Dell Member Purchase Program (Member ID: US29313411)

    Apple Education Store

    COMPUTER RECOMMENDATIONS

    New PC Workstation Recommendations

    • Windows 8
    • Processor: Intel i-series (i3, i5, i7)
    • RAM: 4 GB or more
    • Storage: 250 GB or larger
    • Removable Media: CD-ROM, CD-RW, or DVD-RW
    • Network: 10/100/Ethernet Card and/or wireless
    • Software: Office 365, which is included with your WLC email account

    New Apple Computer Recommendations

    • Processor: Intel i-series (i5, i7)
    • RAM: 2 GB or more
    • Storage: 250 GB or larger
    • Removable Media: CD-ROM, CD-RW, or DVD-RW
    • Network: 10/100 Ethernet Card and/or wireless
    • Software: Microsoft Office

    All residence halls and apartments have wireless access.

    Existing Computers

    Minimum requirements for existing computers:

    • PC: Windows 7, ethernet card, and MS Office
    • Mac: Mac OS X, ethernet, and MS Office 2010

    Network Cables:  Students must supply their own network cords.

    Surge Protectors:  Students should have a surge protector on all computers used in the residence halls. Inexpensive surge protectors ($20-$30) are available at most retail stores. For greater protection, consider purchasing an APC Back-UPS unit (starting at approximately $50). 

    VOICEMAIL ACCESS INFORMATION

    Getting Messages On Campus

    • Dial 8888 from your phone.
    • Enter your passcode when prompted.
    • A message will play telling you what unplayed or played messages you have.
    • When you are done, press 9 to exit.
    • Hang up.

    Getting Messages Off Campus

    • Dial your phone number.
    • When your voicemail picks up, press * and your passcode.
    • A message will play telling you what unplayed or played messages you have.
    • When you are done, press 9 to exit.
    • Hang up.

    Activating Your Voicemail Mailbox For the First Time

    • From you own phone, dial 8888.
    • Enter the temporary passcode that has been given to you. 
    • Follow the tutorial. 
    • Remember: You MUST set up your name, a greeting, and a passcode to be able to access your messages. 

    Options 

    Play Messages: the "7" Key = P
    2=A=Answer message
    3=D=Discard message
    4=G=Give message to another user
    5=K=Keep message
    6=M=Make a new message
    7=P=Play message again
    9=X=Exit

    Make a New Message: the "6" Key = M
    2=A=Append to message
    3=D=Discard message
    6=M=Messaging Addressing Options
      2=C=Confidential
      3=F=Future Delivery
      7=R=Receipt
      8=U=Urgent
      9=X=Exit (to exit the messaging options, and "9" to send)
    7=R=Review messages
    9=X=To send and Exit to the main menu

    User Options: the "8" Key = U
    4=G=Record Greeting
      3=E=Enable a different greeting
      4=G=General Greeting
      7=P=Primary Greeting
      2=C=Conditional Greeting
         2=B=Busy Greeting
         6=N=No Answer Greeting
         3=F=Call Forward Greeting
    6=N=Record Name
    7=P=Passcode
    8=T=Tutorial
    9=X=Exit